FAQ's

Frequently Asked Questions

How can I book a chauffeur service with Cordial Chauffeurs?

To reserve our services, you can utilize our online booking platform, contact our customer service via phone, or send us an email with your requirements. Our team is available 24/7 to assist you.

What information is required to complete a booking?

Please provide your full name, contact details, pickup and drop-off locations, date and time of service, preferred vehicle type, and any special requests or requirements.

How far in advance should I schedule my chauffeur service?

While we accommodate last-minute bookings, we recommend scheduling your service at least 24 hours in advance to ensure availability, especially during peak periods or special events.

What types of vehicles are included in your fleet?

Our fleet comprises luxury sedans, SUVs, and minibuses, all meticulously maintained to ensure comfort and safety.

Are your vehicles equipped with modern amenities?

Yes, our vehicles come equipped with complimentary bottled water, Wi-Fi access, charging ports for electronic devices, and daily newspapers upon request to enhance your travel experience.

How will I identify my chauffeur at the airport or train station?

Your chauffeur will be stationed at the designated arrivals area, holding a sign displaying your name or company logo. Additionally, you’ll receive a text message with the chauffeur’s details upon your arrival, ensuring a smooth connection.

What if my flight or train is delayed?

We continuously monitor flight and train schedules. In the event of delays, our chauffeurs adjust their arrival times accordingly, ensuring they’re present when you arrive, eliminating any stress on your part.

Is there a grace period for waiting time?

Yes, we offer a complimentary waiting period of 60 minutes for airport pickups and 15 minutes for all other locations. Beyond these durations, a nominal waiting fee may apply.

What is your policy on cancellations and modifications?

We understand that plans can change. Cancellations or modifications made more than 24 hours before the scheduled service incur no charges. For changes within 24 hours, please contact our customer service team; minimal fees may apply depending on the specifics.

Do you provide child safety seats?

Yes, we offer child safety seats at no additional cost. Please inform us of your child’s age and weight during booking to ensure the appropriate seat is provided.

Are pets allowed in your vehicles?

We welcome pets upon prior notification. Please mention any pets when booking so we can make the necessary arrangements to ensure comfort for all passengers.

What measures are in place to ensure passenger safety?

Passenger safety is our top priority. All chauffeurs undergo rigorous background checks and comprehensive training. Our vehicles are regularly inspected and maintained to meet the highest safety standards.

How do I provide feedback about my experience?

We value your feedback and continually strive to improve our services. After your ride, you can provide feedback through our website, via email, or by contacting our customer service team directly.

Do you offer corporate or event transportation services?

Yes, we specialize in providing tailored transportation solutions for corporate events, conferences, weddings, and other special occasions. Contact us to discuss your specific requirements, and we’ll ensure seamless transportation for your event.

How do you ensure the cleanliness of your vehicles?

Our vehicles are cleaned thoroughly before each service to maintain a pristine environment for our passengers.

For any additional questions or specific requirements, please contact our customer service team, who will be happy to assist you.

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