Agreement Overview
These terms govern the agreement between Cordial Chauffeurs Ltd, a company registered under registration number 15804117 in England and Wales, TFL authorized hire operator license number 0110330101, and any individual or organization (referred to as the “Client”) who books a chauffeur-driven vehicle service (“Service”) for themselves or for authorized passengers (“Passengers”).
Acceptance of Terms
- By placing a booking with Cordial Chauffeurs, both the Client and Passengers agree to comply with these terms. Any different or additional conditions proposed by the Client or Passengers will not apply unless explicitly accepted in writing by Cordial Chauffeurs.
- To confirm a reservation, Clients must agree to these terms and conditions.
- Consumer rights that cannot be waived by law remain fully intact and unaffected by terms and conditions followed.
Right to Amend Terms
Cordial Chauffeurs reserves the right to update or change these terms at any time. The terms — effective at the time the booking is confirmed, as evidenced by our written confirmation — will apply to that booking.
Service Commitment
- We strive to provide a smooth, professional chauffeur service with timely and efficient transport.
- We support our passengers from booking through journey completion and reserve the right to cancel or upgrade bookings subject to vehicle availability and client approval.
- We maintain high standards of professionalism, respect, and safety for our customers as well as our staff. Abusive, threatening, or discriminatory behavior towards our chauffeurs or staff will not be tolerated and may result in service refusal and legal action.
Booking and Payment
- Bookings should be made in advance via our website or direct email.
- We accept payment via all major payment methods, such as cash, credit and debit cards, including American Express.
- The quoted fare covers the journey and is payable only to Cordial Chauffeurs.
Cancellations and Amendments
Cancellation or amendment requests must be sent by email to:
info@cordialchauffeurs.co.uk or bookings@cordialchauffeurs.co.uk
Our cancellation policy is as follows:
- Free cancellations up to 3 hours before pick-up within Greater London
- 6 hours prior for locations outside London
- 12 hours prior for hourly bookings
Late cancellations will incur full charges.
Special Vehicle Cancellation Policy
Note: For special vehicles (e.g., luxury vans or premium models), a 72-hour notice is required for free cancellations.
No-Show Policy
If passengers fail to meet the driver at the agreed time and place, this will be treated as a “No Show.”
No Show grace periods:
- 15 minutes for non-airport pick-ups
- 30 minutes for train stations
- 1 hour for airport or cruise terminal pickups
No-show fees are charged as follows:
- Executive Saloon: £0.78/min or £46.99/hour
- Electric Saloon: £0.83/min or £49.99/hour
- VIP/First Class: £0.95–£1.15/min or £56.99–£68.99/hour
- Luxury SUV: £1.45/min or £86.99/hour
- MPVs: £0.95–£1.15/min or £56.99–£68.99/hour
To avoid No-Show fees, Clients must communicate with our dispatch team before leaving the pick-up location via:
UK: +44 33 0133 1789 | US: +1 80 0326 3602 | info@cordialchauffeurs.co.uk
Hourly Hire Services
Hourly services are mainly offered for city tours. For airport hourly hires or other requests, please contact us for a tailored quote.
Hourly rates include up to 12 miles per hour. Additional miles are charged as follows:
- Mercedes E Class: £2.75/mile
- Mercedes S Class: £3.85/mile
- Mercedes V Class: £3.95/mile
- Mercedes Vito Tourer: £4.33/mile
- Range Rover: £5.66/mile
Gratuities are optional and not included in pricing.
Extra Charges
- Clients are responsible for any damage to vehicles or equipment caused by negligence or misconduct.
- Additional charges may apply for extras like waiting time, vehicle upgrades, parking, or extra stops, all details available on request.
Child Seat Policy
- Child car seats are not provided for some vehicle types (e.g., Mercedes E, S Class, Range Rover).
- Larger vehicles can accommodate seats at £9.99 each; booster seats are free.
Passengers may use their own car seats but must ensure they are installed safely.
Luggage Policy
Passengers should ensure their luggage size and quantity fits the selected vehicle. Excessive baggage may be refused without refund.
Flight Monitoring
For flight-related bookings, we monitor flight status and adjust pick-up times accordingly without extra charges.
Journey Execution and Routing
Our chauffeurs will take the route they consider most efficient unless specific routing instructions are given at booking.
Service Disruptions and Delays
- Cordial Chauffeurs is not responsible for delays caused by traffic, weather, roadworks, or unforeseen events.
- If a vehicle breakdown or accident occurs, we will provide a replacement vehicle or arrange a taxi to complete the journey at no extra cost, when possible.
Insurance and Liability
All vehicles are fully insured under applicable hire and reward policies.
Passengers’ belongings are transported at their own risk; we cannot accept liability for loss or damage.
Right to Refuse Service
Service may be refused to anyone suspected of intoxication, under influence of drugs, or whose behavior poses a risk to drivers, vehicles, or other passengers.
Public Holiday Rates
Public holiday fares (Christmas Day, New Year’s Eve/Day) are charged at 1.5 times the normal rate.
Lost Property
Lost property will be logged and efforts made to return items to their owners.
Concierge Services
Concierge services are not offered.
Conduct and Safety Standards
- We maintain high standards of professionalism, respect, and safety for our customers as well as our staff.
- Abusive, threatening, or discriminatory behavior towards our chauffeurs or staff will not be tolerated and may result in service refusal and legal action.
