Your Privacy Matters
We value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and store your personal data when you use our website or services. By continuing to use our website, you consent to the practices described in this policy, including the use of cookies.
Your Rights Under UK Data Protection Laws
You are entitled to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your data under certain conditions
- Restrict or object to our use of your data
- Withdraw consent at any time (where applicable)
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us via the methods provided in the “Contact Us” section.
What Personal Data We Collect
We may collect the following categories of data:
- Usage Data: IP address, browser type, time spent on site, pages visited (collected via analytics)
- Account Data: Name, email, phone number, address, communication preferences
- Publication Data: Information you choose to share publicly on our platform
- Enquiry Data: Information submitted through contact or enquiry forms
- Transaction Data: Contact and limited payment details related to bookings
- Marketing Preferences: Newsletter sign-ups and notification choices
- Correspondence Data: Any emails, messages, or contact form interactions with us
We collect this data either directly from you or through automated tools such as cookies and analytics platforms.
How and Why We Use Your Data
We use your data to:
- Provide and manage our services
- Respond to your enquiries
- Process payments and send confirmations
- Monitor and improve our website
- Send updates, marketing (if opted in), or essential notifications
- Fulfill legal obligations and protect rights (yours and ours)
- Handle security, fraud prevention, and risk management
We process your information based on one or more of the following legal bases: your consent, contractual necessity, legitimate interests, or legal obligations.
Sharing Your Data
We may share your personal data with:
- Trusted service providers (e.g. payment gateways, hosting services)
- Our group companies, insurers, or professional advisors
- Third-party partners if you request or consent to their services
- Regulatory authorities or legal bodies when required by law
We never sell your data to third parties.
International Data Transfers
Your data may be transferred to and stored outside the United Kingdom. Any such transfers are protected by legally approved safeguards, such as standard contractual clauses or adequacy decisions by the UK government.
Please note that any content you choose to make public through our services may be accessible globally via the internet.
Data Retention
We retain personal data only as long as necessary for the purposes it was collected or to comply with legal requirements. In general, data is kept for a minimum of 30 days. We may retain it longer when required for security, legal compliance, or operational continuity.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small data files stored in your browser when you visit our site. They help enhance your browsing experience and allow us to analyze usage.
Types of Cookies We Use
- Essential: For authentication and website navigation
- Performance: To measure traffic and optimize performance
- Functionality: To remember your preferences
- Advertising: To show you relevant ads
- Security: To protect your account and site activity
Managing Cookies
You can control and delete cookies through your browser settings. Disabling cookies may limit website functionality. For help, visit:
Analytics and Third-Party Cookies
We use third-party services like Google Analytics to monitor website performance. These services may place cookies on your device. You can opt out of Google tracking via Google’s Ads Settings or Network Advertising Initiative.
Data Protection for Children
Our services are intended for users aged 16 and above. If we learn that we’ve collected personal data from someone under 16, we will delete it promptly.
Keeping Your Information Up to Date
Please notify us if your personal details change so we can keep our records accurate.
Updates to This Policy
We may revise this policy periodically. When we do, the updated version will be published on our website. Please review it from time to time. We may also notify you via email or other methods when significant changes are made.
Contact Us
This website is operated by Cordial Chauffeurs Ltd, registered in England and Wales (Company No. 15804117).
Business Address:
1.12 D09, 450 Bath Road, Heathrow, UB7 0EB
You can reach us by:
- Post: At the above address
- Email: info@cordialchauffeurs.co.uk
- Phone: UK: +44 33 0133 1789 | US: +1 80 0326 3602
Data Protection Officer:
For any data protection-related queries, please contact us using the methods provided above. Our appointed Data Protection Officer is available to assist with any concerns regarding how we handle your personal data under UK GDPR and the Data Protection Act 2018.
